FAQs

Have a question? Learn more here! If you can’t find the answer you need, please send us an email to support@campusdevelopmentconnect.com.com.

What is Campus Development Connect?: The Campus Development Connect is a Social Network for leaders in Higher Education Facilities. It is a secure environment where members can exchange thoughts and ideas and discuss important issues relating to Higher Education Facilities.

What makes Campus Development Connect different than a typical Social Network?: The Campus Development Connect is a “by invitation only” Social Network. Access to Campus Development Connect is only granted to Senior Higher Education Facilities Administrators and Senior Executives from the nations leading companies that service Higher Education.

MEMBERSHIP

How do I become a member?

There are only two ways you can become a member:

1. You attended the Campus Development Summit as a Speaker, Participant or Supplier

2. Your invitation from a current member was accepted and approved by the CM Connect Team.

How do I cancel my membership?

You may terminate your membership at any time. You can choose one of the following options:

1. Email notice of termination to support@campusdevelopmentconnect.com.com or

2. Send written notice of termination to Craig Lehmann, 15 Maiden Lane, 5th Floor, New York, NY, 10038 (by certified mail, return receipt)

LOG IN/USERNAME AND PASSWORD

How do I log in?

1. Provide us with a valid email address so we can send you the registration code which is required for you to create your account.

2. Click the “Sign Up” tab on the home page, enter your registration code, create a username and a password, and fill out all the required fields and click “Create Account”.

3. A confirmation email will be sent to the email address you provide. (If you do not receive one, make sure to check your Spam filter or Junk email)

4. Click on the link inside the email or copy and paste the link into your web browser

5. If this did not help, please send us an email to support@campusdevelopmentconnect.com

6. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information

I did not receive my confirmation email

1. Check your spam or junk email filter as your Internet Service Provider might block certain emails or transfer them into your junk mail folder

2. To make sure you receive emails from campusdevelopmentconnect.com in the future you can add us to your “safe senders list”

3. To campusdevelopmentconnect.com to your “safe senders list” follow the instructions at www.safesenderslist.com

If this did not help, please send us an email to support@campusdevelopmentconnect.com

Is it safe to use my email address?: Yes, we will not share your email or give it out to other members. Your private email address is confidential for safety and privacy purposes and can only be viewed by other members if you choose to reveal it to them. For more information regarding our privacy policy, see privacy policy. Please note that if you choose the auto log in box and you share a computer, others can automatically log in to your account. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. (If you use a shared computer simply right click internet explorer icon, go to properties and delete your cookies to erase private information after each use.)

Oops! I forgot my username!

1. Follow the Forgot My Password link

2. Enter the valid email address you used at registration

3. Your username and password will be emailed to you

4. Check your spam or junk email filter as your Internet Service Provider might block certain emails or transfer them into your junk mail folder

5. To make sure you receive emails from campusdevelopmentconnect.com in the future you can add us to your “safe senders list”

6. If you are still having problems logging in, please send us an email to support@campusdevelopmentconnect.com

I want to change my email address

1. Go to My tools - Home

2. Go to settings under your profile photo

3. Click on email

4. Change your email

5. A confirmation email will be sent to you. Click the link and log on again using your old email and password

6. Follow the prompts to change your email

7. Check your spam or junk email filter as your Internet Service Provider might block certain emails or transfer them into your junk mail folder

8. To make sure you receive emails from campusdevelopmentconnect.com in the future you can add us to your “safe senders list”

9. If you are still having problems logging in, please send us an email to support@campusdevelopmentconnect.com

Oops! I forgot my password!

1. Follow the link Forgot My Password

2. Enter the valid email address you used at registration

3. Your username and password will be emailed to you

4. Check your spam or junk email filter as your Internet Service Provider might block certain emails or transfer them into your junk mail folder

5. To make sure you receive emails from campusdevelopmentconnect.com in the future you can add us to your “safe senders list”

6. If you are still having problems logging in, please send us an email to support@campusdevelopmentconnect.com

I want to change my password

1. Go to Tools – My Home

2. Click Settings under your profile photo

3. Click on Password

4. Enter old password

5. Create a new password

6. Change password

7. If you are still having problems logging in, please send us an email to support@campusdevelopmentconnect.com

LOG OUT

1. To ensure you have properly logged off the site, click the log out button at the upper right hand corner of the page

2. Please note that if you choose the auto log in box at log in and you share a computer, others can automatically log in to your account. If you share a computer and want to avoid this issue please go to: How Do I erase my cookies

3. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information

How do I erase my cookies?

1. Right click internet explorer icon

2. Go to properties

3. Look for browsing history on General tab

4. Click Delete

5. You can select delete all or delete cookies and passwords

PRIVACY

How do I allow others to view my profile page?

You set the parameters of who visits your profile page. To ensure that others can view your profile, go to:

1. Tools – My Home

2. Select Privacy Settings under your profile photo

3. Go to General Settings and select “anyone” in the drop down box for Profile Search

4. Select viewable in the drop down box for the member list/member search

5. If you don’t follow these steps, only your friends can view your profile and search for you. Please go to Tools/My Privacy for a full list of member options

How do I block other users?

You set the parameters in terms of what other people can see. To block a specific user go to

1. Tools – My Home

2. Select Privacy Settings under your profile photo

3. Select “Block List”

4. Add the username of the person you wish to block

How do I report inappropriate behavior?

We take your privacy and safety very seriously. If you want to report inappropriate behavior we give you two options:

1. Please select Report on the tab list along the bottom of the profile page of the person you want to report

2. Please send us an email to support@campusdevelopmentconnect.com

CONTACT US

: Your feedback is always welcome. Please go to contact us and select the appropriate department to contact.

ARTICLES

How do I submit an article for review?

If you have written an article that is significant to the content of the campusdevelopmentconnect.com community, follow these steps:

1. Please read our copyright policy as well as our submissions for postings policy in our terms and conditions prior to any article submission

2. Go to the contact us page and submit an article for review to editor@campusdevelopmentconnect.com

3. In the body of the email, please indicate that you have read and you agree to the terms and conditions as stated, we look forward to hearing from you

VIDEOS

How do I upload a video?

1. Go to the Video tab on the main menu

2. Click Add Video

3. Click browse

4. Find the video that you want to upload from your files

5. Upload video

What formats are supported for video?

.avi

.mov

.mp4

.mpg

.wmv

Is there a time limit on my video?: No, as long as the size limitation doesn’t exceed 50MB.

Is there a file size limitation on my video?: Maximum size file is 50MB.

MEDIA

What is the Media page?: The Media section of the site is how we keep you informed on what is happening within the campusdevelopmentconnect.com community. You can sort by Title | Most Popular | Most Recent. We offer the latest news, featured videos, thought leader interviews, events as well as tutorials.

FORUMS

How do I create a forum?

1. Go to the Forums tab on the main menu

2. Click on the forum topic that interests you

3. Add a new thread (or reply to a current thread)

4. Click New Thread and create a subject

5. Write your forum in the body

6. Post your forum

7. You can also subscribe to a forum

BLOGS

How do I create a blog?

There are two ways to create a blog.

1. Go to Tools- My Home under the main menu toolbar or go to related blogs within the article pages and click view all

2. Manage/Add Blog Posts

3. Click New Blog Post

4. Select the appropriate category in the drop down box that best describes your blog topic

5. Write a subject

6. Write a summary

7. Create your blog

8. Add an image (if you want)

9. Add keywords to help others find your blog topic

10. Make your blog public or private by checking the appropriate box

11. Congratulations! Publish your blog

How do I search for blogs?: You can sort by Title | Most Popular | Most Recent

IMAGES

How do I upload images?

There are two ways to upload images.

1. Go to Tools- My Home under the main menu toolbar or go to related images within the article pages and click view all

2. Manage/Add Images

3. Click Add Photo

4. Click browse

5. Find the image that you want to upload from your files

6. Upload Now

How do I search for images?: You can sort by Title | Most Popular | Most Recent as well as keywords.

AUDIO

How do I upload audio or a podcast?

There are two ways to upload audio or a podcast.

1. Go to Tools- My Home or go to related audio within the article pages and click view all

2. Click Manage/Add Audio

3. Click Add Audio

4. Click browse

5. Find the audio that you want to upload from your files

6. Upload Now

How do I search for audio?: You can sort by Title | Most Popular | Most Recent as well as keywords.

GROUPS

How do I create a group?

Before you create a group it is important to read the terms and conditions and privacy policy for Group Policy and Regulations. There are two ways to create a group.

1. Go to Tools- My Home under the main menu toolbar or go to related groups within the article pages and click view all

2. Click Manage/Add Groups

3. Create a name for your group

4. Click browse to upload an avatar

5. Select a background URL

6. Write a description of the group

7. Add keywords so that other like-minded people can join your group

8. Select the appropriate category in the drop down box that best describes your group topic

9. Make your group open to the public or hidden so that you have control over who joins and who doesn’t join or closed by invitation only. Simply check the appropriate box

10. You can also keep all your group media private or public by checking the appropriate box

11. You can allow members to create group albums or not

12. You can allow members to add images to group albums or limit access to album creator or administrator

13. Create your group

How do I search for groups?

1. Go to Tools- My Home under the main menu toolbar or go to related groups within the article pages and click view all

2. Click Manage/Add Groups

3. Browse Groups

4. You can sort groups by Title | Most Popular | Most Recent as well as keywords

5. For Group Policy and Regulations, please see our terms and conditions and privacy policy

CREATE PAGES

How do I Create Pages (personalize my profile page)?

1. Click on Create Pages under the main tab bar

2. Click New Page

3. Create a title for your page

4. Options for adding images:

a. You can drag and drop photos that you have uploaded to images

b. You can click on the tree icon to embed a photo from the web. Simply paste the image URL into the Image URL slot

c. You can paste the photo directly into the body of the page simply copy the image and paste it

d. To add a border to a photo, double click the photo. When you see the box around the photo, click the tree icon in the toolbar and add a number in the border box. (The higher the number the wider the border.)

5. Add text and color

6. Update Page

7. Keep your pages in order by dragging and dropping them in the order you like

8. Save Order

9. You can see your statistics (Hits, Views, Created, Updated) by clicking Statistics

How do I edit my Create Pages?

1. Click on Create Pages under the main tab bar

2. Click Manage Pages

3. Select the page you would like to edit

4. Make your changes

5. Select Update Page to save your changes

6. Drag and drop to change the order of your pages

7. Save Order

How do I delete my Create Pages?

1. Click on Create Pages under the main tab bar

2. Click Manage Pages

3. Select the page you would like to delete

4. When the page opens select Delete Page along the bottom

5. When the warning box opens select OK

6. Save Order

How do I view my Create Pages?

1. Go to profile

2. Your private pages are listed under My Pages in the order they have been saved. Click the page title to view

3. Your private pages are also listed in your profile statistics at the top of the page in the My Pages box (change the page title in the dropdown box to view)

4. To change the order of your pages see edit my Create Pages